Returns & Exchanges
At Linsoul, we want you to be completely satisfied with your high-fidelity audio gear; if you are not, you can return your products within 30 days of receipt for a refund or exchange. Please ensure all items are in their original packaging with all accessories included to qualify for a successful return.
Initiate Your Request
Contact our support team at support@linsoul.com with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the electronics in their original manufacturer box, including all cables, ear tips, and manuals to avoid any restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated global distribution center.
Inspection and Refund
Once our technicians verify the condition of the device, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing