Frequently Asked Questions
Everything you need to know about your audiophile journey with Linsoul.
Which countries do you ship to and what are the costs?
We offer worldwide shipping to most countries. Standard shipping is free for orders over $20, while express shipping options like DHL and FedEx are available at a calculated rate during checkout.
What is the warranty period for Linsoul products?
Most of our products, including IEMs and amplifiers, come with a 1-year limited warranty against manufacturing defects. Accessories like cables typically have a 3-month warranty period.
Can I return a product if I am not satisfied with the sound?
Yes, we offer a 7-day return policy for most items. The product must be in its original condition and packaging. Please note that shipping fees for returns are generally the responsibility of the customer.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your status directly through your Linsoul account dashboard.
Are customs duties and taxes included in the price?
No, the prices listed do not include import taxes or VAT. Customers are responsible for any customs fees or duties imposed by their local government upon the arrival of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region to ensure a secure checkout process.